Refund and Returns policy

2.1 Returns Not Accepted

We do not accept returns on food supplement products for reasons including, but not limited to, change of mind, dislike of the product, or ordering the wrong item.

2.2 Quality Assurance

Our products undergo stringent quality control measures to ensure they meet the highest standards. If you receive a damaged or defective product, please contact our customer support within 2 days of receiving your order for assistance.

3.1 Reporting Issues

If you receive a damaged or defective product, please contact our customer support team within 2 days of delivery.

3.2 Return Authorization

We may require photographic evidence or other documentation to assess the reported issue. If necessary, we will provide instructions for returning the damaged or defective product.

4.1 Refund Eligibility

Refunds are only applicable in cases where:

— You have received a damaged product.

— You have received a defective product.

— The product delivered is incorrect.

4.2 Refund Timeline

Once your request is approved and, if applicable, the returned item is received:

–Refunds will be initiated within 3–5 business days from our end.

–The timeline for funds to reflect may vary depending on your payment method:

—- Credit/Debit Cards: 5–7 business days

—-  UPI/Wallets/Net Banking: 3–5 business days

—-  PayPal/International Payments: 7–10 business days

For cancellation, refund, or product-related queries, please contact us at:

📧 customercare@krayauro.com

We reserve the right to update this policy to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website.